Refund and Returns Policy

Effective Date: March 8, 2025

At Shop Website (shop.digitalhub91.com), we value our customers and strive to provide a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions.

1. Return Eligibility

You may request a return or exchange if:

  • The item received is defective, damaged, or incorrect.
  • The item is unused, unworn, unwashed, and in its original packaging with tags attached.
  • The return request is made within 7 days of receiving the product.

Note: Items such as undergarments, innerwear, and clearance sale items are not eligible for returns or exchanges due to hygiene reasons.

2. Return Process

To initiate a return, please follow these steps:

  1. Email us at priyasahoo212067@gmail.com with your order number, reason for return, and supporting images (if applicable).
  2. Our team will review your request and approve or reject it within 2-3 business days.
  3. If approved, we will provide return shipping instructions.
  4. The item must be shipped back to us within 7 days of return approval.
  5. Once we receive the item, we will inspect it and process the refund or exchange.

3. Refund Policy

  • Refunds will be issued in the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).
  • If the refund is delayed beyond 10 days, please contact us at priyasahoo212067@gmail.com.

4. Exchange Policy

  • If you want to exchange an item for a different size or color, please follow the return process and mention the desired replacement in your email.
  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Intimate wear, lingerie, undergarments, and personal hygiene items.
  • Products purchased on final sale or discounted clearance.
  • Any item that is used, washed, or altered.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at priyasahoo212067@gmail.com within 48 hours of receiving your order with clear photos of the issue. We will arrange a return or replacement at no additional cost.

7. Cancellations

  • Orders can be canceled within 24 hours of placing them. Once shipped, orders cannot be canceled.
  • If your order is canceled after payment, a refund will be processed within 7-10 business days.

8. Contact Us

For any refund or return-related queries, feel free to reach out to us:
📧 Email: priyasahoo212067@gmail.com
🌐 Website: shop.digitalhub91.com

We appreciate your trust in Shop Website and will do our best to ensure a hassle-free shopping experience!

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